About the company

Our client is a technology company specialising in retail and FMCG solutions, with a portfolio of product lines spanning both enterprise custom builds and existing SaaS offerings.

About the role

We're looking for a Business Analyst to act as the primary client-facing point of contact across a portfolio of ongoing customer accounts, while also managing the internal pipeline tool that keeps projects on track. This is a role for someone who's equally comfortable in a client meeting and in the detail of a requirements document.

Key responsibilities

• Manage and maintain relationships with existing clients across the platform
• Run weekly client standups to track progress, gather feedback and align on priorities
• Act as liaison between clients and internal teams (dev, support, product) to ensure client needs are understood and delivered on
• Work across multiple solutions, spanning both enterprise custom builds and standardised SaaS products
• Gather, document and translate client requirements into briefs for internal teams
• Monitor ongoing projects and accounts to ensure delivery aligns with client expectations and timelines
• Identify opportunities for account growth, upsell or process improvement within the existing client base
• Escalate and manage risks or issues raised by clients in a timely manner

Ideal candidate

• Strong client management and communication skills
• Comfortable working across both technical (custom/enterprise) and standardised (SaaS) product environments
• Solid business analysis fundamentals: requirements gathering, documentation and stakeholder management
• Experience in retail or FMCG is an advantage